Terms and conditions

Organization

The organization of the programs contained in this website is carried out by the company DOURO CRIATIVO UNIPESSOAL LDA., based in Rua de Gadaires, Galafura, 5050-043 Peso da Régua, enrolled in C.R.C. de Vila Real, under the number 514632100, NIF No. 514632100, share capital of 5,000.00 euros, and office in Rua Santo António, Entrada D, 4ºBS – 5000-607 Vila Real.

Bookings

Reservations are only considered effective after full payment of the total price of the program and within the established deadlines. We reserve the right not to accept a booking the payment of which has been made after the deadline previously indicated in the budget.

Reservations must be made through the Booking Form available on the website, by Email or Telephone and will only be considered effective after full payment of the total price.

All mandatory data requested at the time of booking are for the exclusive use of Douro Criativo and in a strictly confidential format.

Payments and Deadlines

After payment we send by email the invoice-receipt related to the purchase. If you wish to invoice with NIF (Taxpayer Number), you must give us this indication at the time of booking.

You can pay by ATM Reference, by VISA/Mastercard, Paypal or Bank Transfer credit card. In any of the chosen methods must always respect the payment period indicated in the confirmation email.

All reservations must be made at least 48 hours in advance;

All tours only operate with a minimum of 2 people and Douro Criativo reserves the right to cancel if there is no minimum number of participants;

Prices

The prices are based on the costs in force at the time of publication of the programs, and can be changed up to 20 days before the start of each Cruise, if there are variations in the costs of the elements that compose them. All price changes will be communicated to the Customer who, within a period set by Douro Criativo, will accept the price change or cancel their reservation under the terms and conditions set out in these General Conditions.

Advertised prices apply for shared tours. For private tours the values may change.

The prices contained in the programs available on this site will have a reduction of 100 for children aged 3 years and less and 50 for children aged between 4 and 11 years, provided they are properly monitored.

The prices indicated on this site already include VAT at the corresponding rates.

Distribution of Tables

The distribution of tables on board is carried out by means of the characteristics of the vessel, this implies the sharing of a table with other passengers on board.

Meals and Drinks

Meals are included in the price when described in their programs. If the meal is not included, this information is duly indicated.

For meals and planned visits, wine and water are included, but only in the duration of their services. All other drinks must be purchased and paid separately.

Cancellations

Douro Criativo reserves the right to cancel any Tour or program by:

  1. there is no minimum number of participants;
  2. facts beyond their will, such as: bad weather conditions and unfavourable navigability; damage to navigation locks, damage or damage to vessels and vehicles, unforeseen delays, among others;
  3. non-compliance with third-party services, including strikes, unavailability of farms and contracted means of transport.

In the circumstances indicated in 1., 2. and 3. the Customer may choose to refund the amounts already paid or accept another Program suggested by Douro Criativo, with the respective price variation.

When cancellation is requested by the customer we will refund the full amount paid if the cancellation is communicated to us at least 48 hours in advance of the tour departure date. At the end of these 48 hours, the absence of a no-show on the day of departure will mean the loss of the total amount of the reservation, without being obliged to refund the amount paid.

Cancellations of paid services in a period of less than 48 hours will be charged 25 of the service not performed;

Reimbursement expenses borne by the customer.

Delays and ''No-Show''

Guests are advised to report to the boarding point 5 to 10 minutes before boarding time. There will be no refund in case of delay or no-show;

Changes

The supplier may change cruise itineraries, replace vessels, means of transport, change of schedules provided by other category and similar location whenever there are unforeseen situations unrelated to his/her will, namely, unfavourable weather and navigability conditions, non-compliance with services contracted to third parties, strikes, malfunctions in navigation locks, malfunctions, damage and delays in vessels/vehicles.

Smoking Policy

Smoking is expressly prohibited in the interior areas of vessels and vehicles. Only smoking (cigar, cigarillos, cigarettes, pipe) is allowed on the outside deck of the boat or outside the car. Failure to comply with these rules falls under an infringement under Law No. 37/2007 of 14 August.

Pets

Pets are not allowed in boats and vehicles. Only guide dogs or other animals for personal support are allowed to remain on board and must be specifically coordinated at the time of booking.

Luggage

Baggage is the responsibility of the Customer.

Douro Criativo is not responsible for any loss or damage of personal objects that occuroutside our vehicles and vessels;

Safe

Douro Criativo’s responsibility is guaranteed by insurance required by Portuguese law.

Complaints

Any complaints are only considered when made by the participants during the tour (to our Flight Attendant/ Guide or by calling directly to our offices) and submitted in writing during the 5 days after the date of service provision. All complaints that come to us are analyzed and properly answered.

In compliance with law no. 144/2015 we inform you that for the resolution of consumer disputes should be contacted the arbitration committee of Turismo de Portugal: www.turismodeportugal.pt.